https://www.youtube.com/embed/g3WfNTbfhrI Hi, I'' m Daniel Dwyer, an
attorney with the Federal Trade Commission. The FTC imposes
the law that makes it unlawful for debt
collectors to use abusive, deceptive, or unfair
practices to try to get someone to pay what they owe. If you'' re in the financial obligation collection business, it'' s up to you to adhere to the law, which is called the Fair Debt Collection Practices Act. The law limits when you can get in touch with people and who you can call For instance, you can'' t call. prior to 8:00 in the morning or after 9:00 at night. And you can'' t talk about a debt with anyone other than the person who owes the'money.
, if you put on ' t understand how to reach that individual, the law permits you to contact somebody else once.Once to learn the person ' s address, home phone, or where they work. But other than that, you'' re not permitted to talk to anybody other than the individual who owes the debt, their partner, or their lawyer. Within five days of calling a person about a debt, your job is to send them a.
recognition notice listing who they owe the cash to,. how much cash they owe, and what they should.
do if they think there'' s an error.
about the debt. If someone lets.
you understand that they wear'' t desire you to get in touch with.
them, the law is clear. You can'' t contact them.But there are 2 exceptions. You can let them understand that.
there won'' t be any more contact and you can let them
know. that you or the financial institution plan to take a specific.
action, like filing a lawsuit. Other practices that are.
off-limits for financial obligation collectors. It'' s prohibited to threaten.
violence, usage profane language, or call people.
repeatedly to annoy them. It'' s prohibited to lie. about anything when you'' re attempting to gather a debt.For example, you can'' t. claim you ' re an attorney or that you work for the.
You can ' t say a person will get. You can'' t send
company in effort to deceive somebody. You can'' t state you ' ll. seize a person ' s home or garnish their wages unless.
you have the legal right to do that and you actually.
plan to follow through. So what'' s the bottom line for.
individuals in the debt collection company? Make certain you'' re complying.
with the Fair Debt Collection Practices Act.Once once again, contact individuals.
only in the way the law permits. Send people who owe money.
a composed validation notice within five days.
of your very first contact. And if they ask you not.
to call them again, honor that request. Don'' t participate in any.
violent, deceptive, and unjust practices. They'' re illegal and can.
lead to private litigation and federal government enforcement. Develop clear requirements.
for your employees, and implement a system to.
make certain they follow them. Keep in mind that the.
Fair Debt Collection Practices Act uses to all.
collection activity, including sending text messages.
and using social networks. If you'' re interested in more.
details about the Fair Debt Collection Practices Act,.
visit our Business Center at business.ftc.gov. And while you'' re at it, sign.
up for our business blog at business.ftc.gov/ blog. As found on YouTube – Creative Commons License.
You can'' t call. You can'' t contact them.But there are 2 exceptions. You can ' t state an individual will get. You can'' t send
paperwork documents. You can'' t state you ' ll.